"The idea" being the one that I would quit my well paying job where I dealt with executives and decision makers for some of the top financial institutions in the country, so that I could figure out what I "really wanted to do" for a living and with my life. The Idea also included taking some time off and then if needed get a part time job to fill the time and stop the bleeding so to speak (well slow it down at least). The job didn't need to be anything spectacular, in fact I thought it would fantastic to have a job with little to no responsibility, where the only requirement was to show up and be nice to the customers. Sounds good right?
Well, I have apparently become a job snob...
So this little job has turned out to be quite interesting... And caused much more thought than I had ever anticipated... it has also forced me to consider the possibility that I may no longer be able to have a "little job with little responsibility" because the ineptitude of others screams SO loudly that I can't think straight.
Some of the things I witnessed today that made me want to relive a scene from "Mutiny on the Bounty"...
- Referring to the Koo Koo for Coco Puffs customer that just left as a meth head and crack whore, and discussing how much she drinks IN FRONT OF other customers.
- Associates "notifying" other associates which customers they have approach about the 'membership program',,, and proceeding to explain in detail why they think the ones who declined are losers.... IN FRONT OF other customers
- Supervisors who show up 15 and 20 minutes late for their shifts, and then remind the associates to take their breaks and lunches on time...
- Supervisors reminding the associates that we "aren't to answer the phone, that's for the manager and supervisors to do"... because we are apparently too moronic to figure out how to say "hello, that you for calling XYZ, this is Kat how can I help you" ( no really we aren't allowed to touch the phones,, they carry them around on their waste belts)...
I could go on, but you get the idea...
I'm not sure why I thought I would be able to actually let the principles that I consider to be basic rules of business go... I must have been off my rocker... I have spent the better part of 20 years in some form of management, and in that time determining and deciding what I feel are the best and most effective ways to manage and lead people, whether the people be employees or clients.
Could it be possible that every other person in the world doesn't see things the way I do? What's up with that?
Theory: get a nice little job, and live stress free while you figure things out...
Reality: get a little job, obsess over the sheer incompetence of others, and realize I am no longer capable of "just sitting back and not caring"... there fore, I need to get my sh*t together!
Theories are good, in theory...
1 Friend(s) had this to say...:
I believe you've just found a niche for yourself! Go the manager or even the home office if the manager is not open to constructive criticism, point out the fact that the staff has little to no training, poor customer service or simple courtesy; develop some basic customer service principles for the staff to follow, etc. (The company probably has all of this in place but no time/manpower to see that it's being implemented. I don't think management has a clue what actually goes on day to day. You could market yourself as a consultant, going from store to store either as a worker or customer, and then write up the deficiencies you see and documenting how they can be fixed... Kids (and some not-so-young people) just aren't taught common courtesy and customer service principles anymore. Good luck!!
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